Our Journey to Net Zero - Q Estate Agents

Maintenance Contacts

Maintenance Contacts for existing Tenants

Our office hours are 9am to 6pm on weekdays and 10am to 4pm on Saturdays. For all emergency maintenance that occurs inside these hours please call the office number 01273 622664 and one of our team will be able to deal with the issue and liaise with our maintenance teams.

For all non-emergency maintenance it is best to email the office on maintenance@qestateagents.co.uk so a written record can be kept of maintenance problems.

Emergency maintenance is where there is a risk of damage to the fabric of the property or to life. If an emergency does come up outside of office hours and it cannot either wait until we are open or damage reducing measures can’t be taken i.e. turning off the water stop cock or gas to the property, then you should use the numbers below. If for any reason no one picks up on the numbers provided then you will be required to look up an alternative emergency contractor for the specific problem.

Plumbing: Icon Plumbing and Heating 07917018883 or Gas Smart 01273 457750
Gas: Icon Plumbing and Heating 07917018883 or Gas Smart 01273 457750

If you smell gas, turn off the gas to the property and alert the gas network immediately on 0800 111999. Gas shut off valves are noted in the schedule fo condition and often found on the gas meter.

Drainage: 07903 217521 / 01273 933705 (Aquatech) – If the phone is not answered immediately then please send a text to the mobile number.

Electricity: All Sparks Electrical 07538270233 and 07827 496582 (Nick)

Locksmith: 01273 888170 (Lady Locksmiths)/01273 623322 or 07860 954197 Haines.

Please make sure you have taken a common sense approach to any issue that arises and checked to make sure the problem does not have a simple solution such as checking the fuse board doesn’t just need resetting or using a plunger for a toilet blockage.

If you have a real emergency and have not been able to contact anyone from the numbers above to help you, then please call 07818418949.

At Q Estate Agents we have spent a lot of time thinking and making changes to the way we operate to ensure are doing our part to help and protect the planet.

We are proud to have now partnered with Green the UK who will be supporting us as we continue to implement changes and progress towards being completely net zero.

Our first project towards reaching these goals in 2022 is our partnership with the Royal Forestry Society who believe in creating a greener future and sharing the knowledge needed to support this through the generations.

We will be planting ten trees for every property sold through us over the next year.

Already in the office we make a continuous effort to be paperless wherever possible. Any paper that is in the office along with any marketing materials created will be FSC certified meaning it has been produced in a responsible manner. Along with this we currently we have four company cars with three of them being electric. Once our current lease agreement is finished, we will be solely reliant on electric cars.

We will be continuing to publish our steps and progress throughout the year on our journey to net zero so make sure you are subscribed to our newsletter to stay up to date on our blogs.

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